Frequently Asked Questions
1. What do we need to bring?
Bedrooms: bring pillows and blankets and/or sleeping bags, we do not supply linen. Our mattresses are protected with the latest hospital grade waterproof fabric.
Bathrooms: bring towels and personal items (toothbrush, toothpaste, shavers, deodorants, soap etc). Clothes hoist is nearby for drying bathers and towels. We supply toilet paper and hand towel.
Kitchen: for self-catering groups bring dishwashing liquid for sink, based hand washing and tea towels. Our kitchen is equipped with a fully automated commercial dishwasher. We supply the dishwasher detergents and rinse aid.
Sports equipment: bring bats, racquets, shuttlecocks and balls. We supply volley ball & tennis nets where required. The basketball court is set up and accessible at all times.
2. Do we share with another group?
No. The Arura policy is that your group has exclusive use of the property for the duration of your booking unless two groups request to have a joint camp.
3. How far to the beach and jetty?
Arura Group Stays is located an easy 5 minute walk to the Port Hughes beach, jetty, tavern, shop, and boat ramp.
4. What is the checking in procedure?
We will meet leaders and caterers on site at a per-arranged time and will conduct an orientation tour of the property and facilities. We also endeavour to meet with leaders at the conclusion of booking.
5. What happens if we have less than 30 people?
We do have smaller groups that enjoy our Arura, and they readily share the cost equivalent to having the minimum numbers per night. This still makes Arura stays a very cost effective holiday destination.
6. Can we have a camp fire?
Yes, we do have a fire pit and area set up for camp fires when allowed. Naturally, we have strict fire bans in place during the entire summer fire season, so it is essential to check with our management if planning a camp fire. We do normally have fire wood available for your use at no cost, however please check with us beforehand.
7. What is included in the conference room hire?
We supply large flat screen TV, DVD player, whiteboards, chalkboard, lectern, overhead projector (not digital) and screen. A PA system is available by negotiation. You need to bring non-permanent whiteboard markers, chalk, and DVD’s.
8. What is supplied in the kitchen?
At Arura we supply cutlery, crockery, glasses, mugs, bowls, trays, water jugs, cutting boards, pots and pans, and basic kitchen utensils. If self-catering you need to bring electric mixers, 70 litre garbage bags (we supply starters). Our stoves have gas cook tops and electric fan forced ovens. There is a walk in cool room and extensive freezers and refrigeration. Our kitchen is equipped with a fully automated commercial dishwasher.
9. What happens if we need to cancel our booking?
Generally, groups book well ahead, so on most occasions a late booking cancellation can not be replaced with another group. If cancelled more than 60 days prior to the booking dates no fee applies. Between 14 and 60 days the deposit is forfeited. Within 14 days 25% of the quoted fee. Within 5 days full fees are payable.
10. When do we have to pay?
Where a deposit and bond is required, it needs to be paid at least 60 days prior to the booking dates. Established Arura past clients may not be asked to pay a bond. Unlike many venues we do not request full payment on arrival. Following departure we will forward a 7 day tax invoice by mail or email. Payment can be made by mail or direct electronic transfer to our account. Bank details are included on the invoice.
If you have any other questions please don’t hesitate
to contact us anytime or fill in the form below.